FAQ

1.1 What to do with our bottles?

Our plastic range is recyclable, so you can put your bottles in your waste sorting bin.

You can return your bottles to us at your next order, we will take care of the recycling chain.

1.2 What is the shelf life of our products?

Misuko juices are untreated, not pasteurised and contain no preservatives. Therefore, they have a shelf life of 4 days.

In order to guarantee the freshness of our juices, remember to respect the cold chain. Our products must be kept at a temperature between 0-4 degrees. In case of doubt, we advise you not to drink our products.

2.1 How long does a cure last?

The cure lasts one full day. We recommend not to exceed 2 to 3 days of treatment, and to repeat the experience several times a year in case of desire/need. However, if you would like to have a longer treatment, please ask your doctor beforehand.

2.2 How much juice is there in a cure?

The cure includes 6 juices per day: 5 juices of 500 ml and 1 vegetable milk of 500 ml.

2.3 What is the shelf life of the cures?

The cold extraction process preserves the vitamins, nutrients, enzymes and minerals naturally contained in the fruit and vegetables as much as possible. We do not add any preservatives and the juices from the cure are not processed. The juices must therefore be consumed within 4 days.

3.1 What is HPP technology?

Thanks to HPP technology, the juices can be kept for up to 30 days in the fridge. Our range, on the other hand, is untreated and can be kept for 4 days.

3.2 What is cold-pressed juice?

The principle of cold pressing consists of crushing the fruit and vegetables, before compressing the resulting mixture between two belts, allowing the juice to be separated slowly from the pulp, without ever heating the food.

Cold extraction allows the maximum preservation of the vitamins, nutrients, enzymes and minerals that fruits and vegetables naturally contain.

Unlike centrifuges, which extract the juice from fruit and vegetables using centrifugal force, the juice is damaged and loses many of its benefits.

4.1 After ordering, how does it go?

Your orders are processed within 12 hours of receipt (except weekends and public holidays).

Orders placed on weekends will be processed the following Monday.

Once your order is complete, you will receive a confirmation email.

Delivery will be made on the day and during the time slot selected. In the event of unforeseen circumstances, misuko will contact you as soon as possible by e-mail or telephone.

4.2 How can I change my order?

Simply contact us by phone at +32 471 38 38 91 or by email: hello@misuko.be, we will do our best to find a solution for you. From the moment your order is in production, it is no longer possible to modify it.

4.3 Which payment methods are accepted?

Debit card, credit card, bank transfer, cash and paypal.

4.4 What are the delivery options?

We only deliver in Belgium, except for derivative and dry products which can be sent worldwide.

Our deliveries are made according to a time slot to be chosen when you place your order. The delivery time depends on your zone.

You must allow for a delay between your order and delivery:

• 1 day (for orders in Brussels)
• 2 to 5 days (for the rest of Belgium)

please take this into account when placing your order.

In order to guarantee freshness and constant quality, cures lasting more than 4 days will be delivered to you in 2 instalments, which explains the extra cost for delivery.

4.5 Can I choose my delivery time slot?

You can choose between these two time slots (see our "Deliveries and returns" tab).

Most of our deliveries arrive in the evenings on Mondays and Thursdays (17h30 - 21h00) or in the mornings on Tuesdays and Fridays (08h30 - 13h).